Returns Policy for www.ebesuncoast.com.au

At EBE Suncoast, we strive to ensure customer satisfaction with every purchase. Please review our returns policy carefully for both in-store and online purchases.

Change of Mind Returns

We understand that sometimes you may change your mind about a purchase. A “change of mind” includes situations such as ordering the wrong size or product. Change-of-mind returns will be accepted if they meet the following guidelines:

  1. Timeframe: The return must be initiated within 7 days from the date of purchase or delivery.
  2. Pre-Approval: You must obtain pre-approval before returning any item. Please contact us for return authorization.
  3. Proof of Purchase: Items must be returned with proof of purchase within 7 days of receiving return approval.
  4. Special Orders: Special order items are not eligible for change-of-mind returns.
  5. Condition of Items: Items must be in their original condition, including all packaging materials and accessories.
  6. Restocking Fee: A 15% restocking fee may apply to change-of-mind returns.
  7. Customised Items: Items that require setup or customisation are not eligible for a full refund. The refund amount will be determined during the return approval process.

Faulty Product Returns or Repairs

If your product is faulty, incorrectly described, or significantly different from the sample shown, we will offer an exchange or refund, provided that:

  • The item is returned undamaged within 7 days of purchase or delivery.
  • We reserve the right to rectify or repair the faulty item free of charge before considering a refund or exchange.

Returns Process

To initiate a return or for any questions, please contact us via:

Once the return is approved and the returns policy has been met, we will offer either an exchange or a refund as per your request.

Refunds

Refunds will be processed using the original payment method only. Please note:

  • Exclusions: Delivery charges and customisation costs for online orders are non-refundable.

Thank you for shopping with EBE Suncoast. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.